FAQ

How can I track my order?

An automated tracking email is sent out by Australia Post once your order is packed. Please ensure you enter your email address correctly at checkout to recieve the email (Aus Post is unable to send tracking to mobile numbers).

Can I change my order once placed? I entered the wrong address at checkout, can I change it?

If changes need to be made, please email us immediately. We will try our best to assist you with sizing/ colour mistakes however large changes can be difficult to rectify. Once your order has been packed and shipped, we're unable to change delivery address. 

How long does it take to process a return?

Refunds, exchanges and store credits will be processed once the item/s have arrived for processing. 

Refunds can take 2-5 business days to clear back to your original payment. If you have experienced further delays we suggest calling your bank for further details. Alternatively, we can be reached via email at admin@adornthelabel.com.au

Wholesale

For all wholesale enquiries please email us at admin@adornthelabel.com.au with your name and interested items/ quantities.